Frequently Asked Questions
Everything you need to know about bringing warmth and style to your home.
What is the typical shipping timeframe for furniture items?
Most of our handcrafted furniture and home decor items are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
How do I care for my Firebird artisanal products?
To maintain the longevity of our products, we recommend using a soft, damp cloth for dusting and avoiding harsh chemical cleaners. Specific care instructions are included in the packaging of each unique piece.
What is your return policy for home decor?
We offer a 30-day return window for all items in their original condition. Please note that custom-made or personalized pieces are final sale unless they arrive damaged or defective.
Do you offer international shipping?
Currently, The Firebird ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and are calculated at checkout.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We prioritize reclaimed woods, organic textiles, and ethically sourced metals to ensure our products are as kind to the planet as they are beautiful in your home.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.