Returns & Exchanges

At The Firebird, we want your home to be your sanctuary; if you are not completely satisfied with your purchase, we offer a 30-day window for returns on all eligible home decor and furnishings.

1

Initiate Your Request

Visit our online portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

2

Secure the Package

Carefully pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

3

Ship It Back

Affix the provided return label to your box and drop it off at any authorized carrier location or schedule a home pickup for larger furniture items.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing